Outage in Microsoft 365
Users may have experienced issues with multiple Microsoft 365 services
Resolved Minor
May 06, 2025 - Started 10 months ago
- Lasted about 3 hours
Incident Report
Title: Users may experience issues with multiple Microsoft 365 services
User impact: Users may experience issues with multiple Microsoft 365 services.
Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
10 months ago - at 05/06/2025 02:49PM
We've identified a section of AFD infrastructure is performing below acceptable thresholds. We're rerouting traffic to alternate infrastructure to mitigate impact.
Meanwhile, we're also taking mitigation actions to expedite recovery of the Microsoft Teams service.
This quick update is designed to give the latest information on this issue.
10 months ago - at 05/06/2025 02:22PM
We're reviewing Azure Front Door (AFD) routing configurations and networking telemetry to isolate the source of the issue.
This quick update is designed to give the latest information on this issue.
10 months ago - at 05/06/2025 02:09PM
Title: Users may experience issues with multiple Microsoft 365 services
User impact: Users may experience issues connecting to multiple Microsoft 365 services and features.
More info: Impacted services include, but is not limited to:
- Microsoft Teams
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure in North America.
Next update by: Tuesday, May 6, 2025, at 4:30 PM UTC
10 months ago - at 05/06/2025 02:01PM
Title: Users may experience issues with multiple Microsoft 365 services
User impact: Users may experience issues with multiple Microsoft 365 services.
Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.
source IsDown
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Reports started 21 minutes before official outage was reported
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Latest Microsoft 365 outages
Some users in the North American region may be unable to access multiple Microsoft 365 services - 6 days ago
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