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We've identified a section of AFD infrastructure is performing below acceptable thresholds. We're rerouting traffic to alternate infrastructure to mitigate impact.
Meanwhile, we're also taking mitigation actions to expedite recovery of the Microsoft Teams service.
This quick update is designed to give the latest information on this issue.
We're reviewing Azure Front Door (AFD) routing configurations and networking telemetry to isolate the source of the issue.
This quick update is designed to give the latest information on this issue.
Title: Users may experience issues with multiple Microsoft 365 services
User impact: Users may experience issues connecting to multiple Microsoft 365 services and features.
More info: Impacted services include, but is not limited to:
- Microsoft Teams
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure in North America.
Next update by: Tuesday, May 6, 2025, at 4:30 PM UTC
Title: Users may experience issues with multiple Microsoft 365 services
User impact: Users may experience issues with multiple Microsoft 365 services.
Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.
Users report GatewayTimeout and Bad Gateway errors specifically with Excel Online [Business] connector, affecting actions like 'List rows' and 'Get table'. Issues include inability to load, save changes, or connect to SharePoint timely.
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