Users may be unable to open the Microsoft OneDrive app on Samsung Android devices

Title: Users may be unable to open the Microsoft OneDrive app on Samsung Android devices

User impact: Users may be unable to open the OneDrive app on Samsung Android devices.

More info: This issue may be impacting any user trying to open the Microsoft OneDrive app from any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Users with affected devices that aren't managed through Intune can immediately update those devices to the latest version of the Samsung account app to remediate this issue.

Current status: We’re continuing our investigation and working with Samsung to further our understanding of the impacting change so that we can devise remediation options for affected users with Intune-managed devices. Users with affected devices that aren't managed through Intune can immediately update those devices to the latest version of the Samsung account app to remediate this issue.

Scope of impact: Any user may be unable to open the Microsoft OneDrive app on any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Root cause: A recent update, released by Samsung, to the Samsung account app introduced a compatibility issue with the Microsoft OneDrive app and caused the impact.

Next update by: Tuesday, December 23, 2025, at 12:00 AM UTC

Title: Users may be unable to open the Microsoft OneDrive app on Samsung Android devices

User impact: Users may be unable to open the OneDrive app on Samsung Android devices.

More info: This issue may be impacting any user trying to open the Microsoft OneDrive app from any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Current status: We’ve determined that a recent update, released by Samsung, to the Samsung account app, introduced a compatibility issue with the Microsoft OneDrive app and caused the impact. A new fixed version of the Samsung account app has been released by Samsung, and affected users should update the app to resolve the issue. That said, we've confirmed that updating the app resolves the issue for non-Intune-managed devices, though Intune-managed devices remain impacted post Samsung account app update, and we're working to establish why and determine the next steps.

Scope of impact: Any user may be unable to open the Microsoft OneDrive app on any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Next update by: Friday, December 19, 2025, at 11:30 PM UTC

Title: Users may be unable to open the Microsoft OneDrive app on Samsung Android devices

User impact: Users may be unable to open the OneDrive app on Samsung Android devices.

More info: This issue may be impacting any user trying to open the Microsoft OneDrive app from any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Current status: We're reviewing system logs to isolate the origin of this issue.

Scope of impact: Any user can’t open the Microsoft OneDrive app on Android devices.

Next update by: Friday, December 19, 2025, at 8:00 PM UTC

Title: Users may be unable to open the Microsoft OneDrive app on Samsung Android devices

User impact: Users may be unable to open the OneDrive app on Samsung Android devices.

More info: This issue may be impacting any user trying to open the Microsoft OneDrive app from any Samsung Android device that has the Samsung account app linked with a Microsoft 365 account.

Current status: We're investigating a potential issue in which the OneDrive app on Android devices is crashing upon startup and checking for impact to your organization. We'll provide an update within 30 minutes