Outage in Microsoft 365
Some users using Microsoft 365 Copilot Chat may have not seen any responses being generated
Resolved Minor
January 29, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
Title: Some users using Microsoft 365 Copilot Chat may not see any responses being generated
User impact: Users using Copilot Chat may not see any responses being generated.
More info: Users may see the following error message "Something went wrong. Please try again."
Current status: We've received reports indicating users may be unable to generate responses within Copilot Chat. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some users attempting to generate responses within Copilot Chat in the Europe may be impacted.
Next update by: Thursday, January 29, 2026, at 2:30 PM UTC
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Latest Updates ( sorted recent to last )
1 day ago - at 01/29/2026 12:25PM
Title: Some users using Microsoft 365 Copilot Chat may not see any responses being generated
User impact: Users using Copilot Chat may not see any responses being generated.
More info: Users may see the following error message "Something went wrong. Please try again."
Current status: We've received reports indicating users may be unable to generate responses within Copilot Chat. We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some users attempting to generate responses within Copilot Chat in the Europe may be impacted.
Next update by: Thursday, January 29, 2026, at 2:30 PM UTC
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