Outage in Microsoft 365
Some admins may be unable to provision new Microsoft OneDrive personal sites for newly onboarded users
Minor
February 09, 2026 - Started about 4 hours ago
Incident Report
Title: Some admins may be unable to provision new Microsoft OneDrive personal sites for newly onboarded users
User impact: Admins may be unable to provision new OneDrive personal sites for newly onboarded users.
More info: As a result, new users may be unable to access OneDrive.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some admins attempting to provision new OneDrive personal sites may be impacted. This information may be updated as our investigation continues.
Next update by: Monday, February 9, 2026, at 5:30 PM UTC
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Latest Updates ( sorted recent to last )
11 minutes ago - at 02/09/2026 06:52PM
Title: Some admins may be unable to provision new Microsoft OneDrive personal sites for newly onboarded users
User impact: Admins may be unable to provision new OneDrive personal sites for newly onboarded users.
More info: As a result, new users may be unable to access OneDrive.
Users who are auto-provisioned by the service aren't affected.
Current status: We've identified an exception which may indicate an authentication issue, and we're further analyzing this exception to confirm whether this is the origin of the impact.
Scope of impact: Some admins attempting to provision new OneDrive personal sites may be impacted. This information may be updated as our investigation continues.
Next update by: Monday, February 9, 2026, at 9:00 PM UTC
about 2 hours ago - at 02/09/2026 04:37PM
Title: Some admins may be unable to provision new Microsoft OneDrive personal sites for newly onboarded users
User impact: Admins may be unable to provision new OneDrive personal sites for newly onboarded users.
More info: As a result, new users may be unable to access OneDrive.
Current status: We're expanding our investigation to include correlation IDs and request IDs provided by a sample affected user to aid our efforts in identifying the source of impact.
Scope of impact: Some admins attempting to provision new OneDrive personal sites may be impacted. This information may be updated as our investigation continues.
Next update by: Monday, February 9, 2026, at 7:00 PM UTC
about 4 hours ago - at 02/09/2026 03:31PM
Title: Some admins may be unable to provision new Microsoft OneDrive personal sites for newly onboarded users
User impact: Admins may be unable to provision new OneDrive personal sites for newly onboarded users.
More info: As a result, new users may be unable to access OneDrive.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and determine our next troubleshooting steps.
Scope of impact: Some admins attempting to provision new OneDrive personal sites may be impacted. This information may be updated as our investigation continues.
Next update by: Monday, February 9, 2026, at 5:30 PM UTC
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