Some users in the North America region may be unable to access the Microsoft 365 admin center

Title: Some users in the North America region may be unable to access the Microsoft 365 admin center

User impact: Users in the North America region may be unable to access the Microsoft 365 admin center.

More info: Users able to access the admin center may be experiencing degraded functionality.

As functionality is degraded, users may be unable to raise support tickets through the Microsoft 365 admin center.

Additionally, users may be unable to access the M365 app.

Current status: Whilst we were performing the targeted restarts, parallel root cause investigations identified a recent change to the redirection service which may have been contributing to impact. We’ve reverted the change and are monitoring the service for recovery. Telemetry indicates that the service is beginning to recover.

Scope of impact: This issue impacts the North America region.

Next update by: Tuesday, February 10, 2026, at 6:00 PM UTC

We’ve identified elevated resource utilization in the service that routes requests to the admin center, and we’re restarting the service to mitigate impact.

This quick update is designed to give the latest information on this issue.

Title: Some users in the North America region may be unable to access the Microsoft 365 admin center

User impact: Users in the North America region may be unable to access the Microsoft 365 admin center.

More info: Users able to access the admin center may be experiencing degraded functionality.

As functionality is degraded, users may be unable to raise support tickets through the Microsoft 365 admin center.

Additionally, users may be unable to access the M365 app.

Current status: We’re continuing to analyze diagnostic data from the Microsoft 365 admin center infrastructure, with a current focus on usage patterns and Central Processing Unit (CPU) utilization levels. Additionally, we’re reviewing HTTP Archive (HAR) files provided by impacted users to support our investigation.

Scope of impact: Initial reports indicate that the issue is occurring in the North America region. We'll provide more information once identified.

Next update by: Tuesday, February 10, 2026, at 5:30 PM UTC

We’re continuing to review telemetry related to Microsoft 365 admin center access to isolate the source of the issue.

This quick update is designed to give the latest information on this issue.

Title: Some users in the North America region may be unable to access the Microsoft 365 admin center

User impact: Users in the North America region may be unable to access the Microsoft 365 admin center.

More info: Users able to access the admin center may be experiencing degraded functionality.

As functionality is degraded, users may be unable to raise support tickets through the Microsoft 365 admin center.

Additionally, users may be unable to access the M365 app.

Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.

Scope of impact: Initial reports indicate that the issue is occurring in the North America region. We'll provide more information as we investigate.

Next update by: Tuesday, February 10, 2026, at 4:00 PM UTC