Outage in Microsoft 365
Users may be unable to access or use the Microsoft Copilot Chat web app
Resolved Minor
March 02, 2026 - Started about 4 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Microsoft Copilot Chat web app experienced an outage lasting 1.8 hours, preventing users from accessing or using the service through office.com and m365.cloud.microsoft, with confirmed impact to users in Australia. Users encountered error messages stating "We are sorry, something went wrong" and were unable to log into their accounts. Microsoft investigated the issue by reviewing telemetry data and impact details to determine the scope and resolution.
Title: Users can't access or use the Microsoft Copilot Chat web app
User impact: Users can't access or use the Microsoft Copilot Chat web app.
More info: This issue affects users accessing office.com and m365.cloud.microsoft.
Current status: We're investigating a potential issue with Microsoft Copilot Chat and checking for impact to your organization. We'll provide an update within 60 minutes.
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Latest Updates ( sorted recent to last )
about 4 hours ago - at 03/02/2026 12:05AM
Title: Users may be unable to access or use the Microsoft Copilot Chat web app
User impact: Users may be unable to access or use the Microsoft Copilot Chat web app.
More info: This issue may affect users accessing office.com and m365.cloud.microsoft.
Current status: We're reviewing the provided impact details and investigating the telemetry for the service health to help contextualize the impact and inform our next troubleshooting steps.
Scope of impact: Users in Australia attempting to access or use the Microsoft Copilot Chat web app may be impacted. This section may be updated as our investigation continues.
Next update by: Monday, March 2, 2026, at 1:30 AM UTC
about 4 hours ago - at 03/01/2026 11:16PM
Title: Users can't access or use the Microsoft Copilot Chat web app
User impact: Users can't access or use the Microsoft Copilot Chat web app.
More info: This issue affects users accessing office.com and m365.cloud.microsoft.
Current status: We're investigating a potential issue with Microsoft Copilot Chat and checking for impact to your organization. We'll provide an update within 60 minutes.
source IsDown
Possible Outage Indicated by User Reports
Reports started 31 minutes before official outage was reported
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