Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: We're monitoring our fix to route to the correct model as it saturates throughout the affected environment and will provide a timeline for its completion and impact remediation as one becomes available. Meanwhile, we're assessing viable deployment alternatives for more expediently providing impact relief ahead of this standard saturation.

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.

Start time: Monday, March 16, 2026, at 12:00 AM UTC

Root cause: The API that facilitates settings saving is set to a prior, deprecated version of the Copilot model.

Next update by: Tuesday, March 24, 2026, at 5:30 PM UTC

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: We've confirmed that the API saving to a prior, deprecated version of the Copilot model is the underlying cause of the problem. We have developed and deployed a fix to route to the correct model. We expect this solution will take some time to saturate the environment and are monitoring to ensure it mitigates this impact for all affected users.

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.

Start time: Monday, March 16, 2026, at 12:00 AM UTC

Root cause: The API that facilitates settings saving is saving to a prior, deprecated version of the Copilot model.

Next update by: Friday, March 20, 2026, at 5:30 PM UTC

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: We've identified a potential issue with the API that facilitates settings saving that's attempting to save to a prior version of the Copilot model. We're working to confirm this as the root cause.

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.

Next update by: Thursday, March 19, 2026, at 12:30 AM UTC

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: Our analysis of provided HAR captures indicates an API that facilitates preference saving isn't working as expected. We're expanding our investigation to include API logs to further isolate the underlying cause of impact and develop a remediation strategy.

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.

Next update by: Wednesday, March 18, 2026, at 10:30 PM UTC

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: We've received user reports of failures when attempting to save user preferences within Microsoft Copilot chat. We're reviewing provided HTTP Archive format (HAR) browser captures of the issue in progress to assist in the investigation and determine our next steps.

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.

Next update by: Wednesday, March 18, 2026, at 8:30 PM UTC

Title: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.

More info: Affected users may see a "Something went wrong, and we couldn't save your changes. Try refreshing the page." banner.

Current status: We're investigating a potential issue with Microsoft Copilot Chat and checking for impact to your organization. We'll provide an update within 30 minutes.