Outage in Microsoft 365
Some users may be unable to access SharePoint Online sites and may notice delays or navigation errors
Resolved Minor
July 12, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A section of SQL database infrastructure performing below acceptable thresholds caused SharePoint Online access issues, resulting in delays and navigation errors for internal Microsoft users starting July 12, 2026 at 10:20 AM UTC. The incident lasted approximately 1.2 hours. Microsoft redirected affected traffic to alternate infrastructure to restore the service.
Title: Potential issues accessing SharePoint Online sites
User impact: Users may be unable to access SharePoint Online sites and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
User impact: Users may be unable to access SharePoint Online sites and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
Components affected
SharePoint OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
6 days ago - at 07/12/2026 10:43AM
Title: Some users may be unable to access SharePoint Online sites and may notice delays or navigation errors
User impact: Users may be unable to access SharePoint Online sites and may notice delays or navigation errors.
Current status: We’ve identified that a section of SQL database infrastructure is performing below acceptable performance thresholds and resulting in impact. We’ve redirected user traffic to alternate infrastructure in attempt to restore the service.
Scope of impact: This issue impacts internal Microsoft users only.
Start time: Sunday, July 12, 2026, at 10:20 AM UTC
Root cause: A section of SQL database infrastructure is performing below acceptable performance thresholds and resulting in impact.
Next update by: Sunday, July 12, 2026, at 1:00 PM UTC
6 days ago - at 07/12/2026 10:30AM
Title: Potential issues accessing SharePoint Online sites
User impact: Users may be unable to access SharePoint Online sites and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
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