Outage in Microsoft 365
Users were unable to view reporting metrics for Amplify Campaigns in SharePoint Online
Resolved Minor
October 31, 2026 - Started 13 days ago
- Lasted 13 days
Incident Report
Summary AI Generated
Starting October 31, 2026, users were unable to view reporting metrics for Viva Amplify Campaigns in SharePoint Online, receiving a "Couldn't load data" error when attempting to access the reporting page. The issue was caused by a recent service change that broke the configuration used to retrieve campaign analytics data. A fix was identified and deployed across the affected environment, with the incident spanning over 312 hours.
Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message: "Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We're reviewing support provided information to determine our next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online are impacted.
Next update by: Wednesday, November 11, 2026, at 2:00 PM UTC
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message: "Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We're reviewing support provided information to determine our next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online are impacted.
Next update by: Wednesday, November 11, 2026, at 2:00 PM UTC
Components affected
SharePoint OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 11/12/2026 10:11AM
Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message:
"Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We're continuing to deploy the fix throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available.
Scope of impact: Impact is specific to users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online.
Start time: Saturday, October 31, 2026, at 10:28 AM UTC
Root cause: A recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics.
Next update by: Friday, November 13, 2026, at 11:30 AM UTC
1 day ago - at 11/12/2026 10:11AM
Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message:
"Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We're continuing to deploy the fix throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available.
Scope of impact: Impact is specific to users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online.
Start time: Saturday, October 31, 2026, at 10:28 AM UTC
Root cause: A recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics.
Next update by: Friday, November 13, 2026, at 11:30 AM UTC
2 days ago - at 11/11/2026 01:09PM
Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message:
"Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We’ve identified that a recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics. We’re preparing a fix to mitigate impact and working to expedite its deployment throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available.
Scope of impact: Impact is specific to users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online.
Start time: Saturday, October 31, 2026, at 10:28 AM UTC
Root cause: A recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics.
Next update by: Thursday, November 12, 2026, at 11:30 AM UTC
2 days ago - at 11/11/2026 12:12PM
Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online
User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.
More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message:
"Couldn't load data. Something went wrong and we couldn't get the data to display."
Current status: We're reviewing support provided information to determine our next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online are impacted.
Next update by: Wednesday, November 11, 2026, at 2:00 PM UTC
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