Delays in email delivery and Middesk Agent sign-in

Email delivery was restored by 8:25 AM PT, and the backlog of queued messages finished delivering at 9:01 AM PT. No messages remain queued.

Remaining actions for affected customers:
- Middesk Agent sign-in: Magic-link emails requested during the outage were not delivered and will not be retried. Please request a new sign-in link.
- Verification codes and dashboard invitations: Emails delivered from the backlog — including state agency verification codes and guest dashboard sign-in links from Entity Management — were generated up to three hours before they arrived and may no longer work. If a code or link fails, please request a new one.
- Duplicates: A small number of messages were delivered more than once; duplicate copies can be disregarded.

Our APIs, verification processing, Signal, and TIN Match were unaffected throughout.

Between approximately 5:30 AM and 8:25 AM PT, outbound email from Middesk was delayed or not delivered. Email delivery has been restored and queued messages are now being delivered.

During this window:
- Customers using Middesk Agent were unable to sign in with a magic link.
- Email notifications across our products were not delivered, including verification codes needed for state agency portals. State tax registration filings and related ID retrievals were delayed as a result.

What to do:

- If you requested a sign-in link during this window, that email will not be delivered — please request a new one. Links expire 30 minutes after they are sent.
- Queued notifications are being delivered now. Some will arrive late, and a small number will be delivered more than once; duplicate copies can be disregarded.
- Verification codes delivered late may have expired; request a new code if needed.

Our APIs, verification processing, Signal, and TIN Match were unaffected throughout.

We are monitoring delivery of the remaining queue and will post a final update once the backlog has cleared.

We are continuing to investigate this issue.

We are investigating an issue affecting outbound email delivery. Customers using Middesk Agent may be unable to sign in with a magic link, and may not receive email notifications — including verification codes needed to access state agency portals.

Our APIs, business verification, and TIN Match services are unaffected. Sign-in to the Middesk dashboard at app.middesk.com is also unaffected; this issue is limited to Middesk Agent sign-in and to email notifications.