Outage in Mimecast
Degraded access to Mimecast Support Center
Resolved Minor
October 14, 2026 - Started 8 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Some customers experienced login failures when directly accessing the Mimecast Support Center, affecting the Points of Contact component for approximately 5.6 hours. The root cause was identified and mitigation steps were taken, with a fix deployed to resolve the issue. Throughout the incident, customers could still access the Support Center as a workaround via the "Contact Support" option within the Administration Console.
We are aware that some customers may be experiencing issues logging in to the Mimecast Support Center when accessing it directly. We are currently investigating and will post updates here as they become available.
Please note that customers can access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
Please note that customers can access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
Components affected
Mimecast Points of ContactTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
8 days ago - at 10/14/2026 06:21PM
We are aware that some customers may be experiencing issues logging in to the Mimecast Support Center when accessing it directly. We are currently investigating and will post updates here as they become available.
Please note that customers can access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
8 days ago - at 10/14/2026 10:05PM
We have identified the cause of login issues when accessing the Mimecast Support Center, affecting some customers. Our teams are taking mitigating steps to address the issue and are working to deploy a fix. We will provide further updates as they become available.
Please note that customers can continue to access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
Latest Mimecast outages
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