Outage in Mimecast
ZA Support Line (086) issue
Resolved Minor
September 09, 2026 - Started 3 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Mimecast's South Africa support line (086) experienced a 30.5-hour outage during which calls failed to connect, affecting customers' ability to reach support via that number. The cause was identified and actively worked on throughout the incident, with an alternative number (011) 722-3700 provided as a workaround. The affected component was the Points of Contact support line for the ZA region.
We are aware that some customers may be experiencing an issue with calls to our South Africa (ZA) support line 086 not ringing. In the meantime, customers can alternatively contact us on (011) 722-3700. We are currently investigating and will post updates here as they become available.
Components affected
Mimecast Points of ContactTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
3 days ago - at 09/09/2026 01:35PM
We are aware that some customers may be experiencing an issue with calls to our South Africa (ZA) support line 086 not ringing. In the meantime, customers can alternatively contact us on (011) 722-3700. We are currently investigating and will post updates here as they become available.
3 days ago - at 09/09/2026 03:34PM
We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086. Our teams are actively working towards a resolution, and we will share further updates here as they become available. In the meantime, customers can continue using the alternative number, (011) 722-3700.
3 days ago - at 09/09/2026 05:08PM
We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086, and our teams are actively working towards a resolution. In the meantime, please use the alternative number, (011) 722-3700, until further notice. We expect to share our next update during normal ZA business hours.
2 days ago - at 09/10/2026 10:36AM
We continue to work actively towards a resolution for the issue preventing calls from connecting on our South Africa (ZA) support line 086. We will share further updates here as soon as we have more information. In the meantime, please continue using the alternative number, (011) 722-3700, until further notice.
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