End User Application Access Issue

We are aware that some end users in the South Africa region may be experiencing issues accessing the Mimecast Personal Portal and performing searches. We are currently investigating and will post updates here as they become available.

We have implemented mitigation steps to address the issues accessing the Mimecast Personal Portal and performing searches for some end users in the South Africa region. We are no longer seeing errors and services are operating normally. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.

We have identified the cause of the issues accessing the Mimecast Personal Portal and performing searches. The issue affecting end users in the South Africa region has been resolved, and some end users in the UK region are still affected.

Our teams are actively working on a resolution for the UK region, and further updates will be posted here as they become available.

Due to the ongoing Microsoft 365 outage, high demand on our email search services is causing intermittent errors in the End User Applications (Mimecast Personal Portal, Mimecast for Outlook and Mimecast Mobile) for some customers globally. Administrator searches may also be affected. Our teams are actively working on this issue.

If you experience an error, please wait a moment and retry rather than refreshing repeatedly. Please postpone non-urgent searches where possible. We will provide further updates here as they become available.