Outage in Mindbody

Mindbody Web Software

Resolved Minor
August 29, 2022 - Started about 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue with Mindbody web software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 12:45 AM PDT.
Components affected
Mindbody Web Software
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/30/2022 06:03PM

Our engineering teams are continuing to work on a fix for the issue impacting the billing subscription page within the Mindbody Web Software. Mindbody Subscribers may be unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 5:30 PM PDT. Thank you for your patience while we work to restore services!

MONITORING about 3 years ago - at 08/30/2022 04:22PM

We are continuing to monitor an issue impacting Mindbody Web Software where users were unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 11:00 AM PDT. Thank you for your patience while we work to restore services!

MONITORING about 3 years ago - at 08/30/2022 07:18AM

We are continuing to monitor an issue impacting Mindbody Web Software where users were unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 10:00 AM PDT. Thank you for your patience while we work to restore services!

MONITORING about 3 years ago - at 08/29/2022 06:22PM

We are monitoring an issue with a third-party provider impacting Mindbody Web Software where users were unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 12:15 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 05:00PM

We are continuing to work with the third-party provider impacting the billing subscription page within the Mindbody Web Software. Mindbody Subscribers are currently unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 11:00 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 03:33PM

We are continuing to work with the third-party provider impacting the billing subscription page within the Mindbody Web Software. Mindbody Subscribers are currently unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 10:00 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 02:20PM

Our engineering teams are continuing to work on a fix for the issue impacting the billing subscription page within the Mindbody Web Software. Mindbody Subscribers are currently unable to load or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 9:00 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 08:35AM

We have identified the issue and are in the process of restoring services to full functionality. Mindbody Subscribers are experiencing slower than normal page load times attempting to view or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 9:00 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 08:20AM

We have identified the issue and are in the process of restoring services to full functionality. Mindbody Subscribers are experiencing slower than normal page load times attempting to view or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 1:45 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 07:43AM

We have identified the issue and are in the process of restoring services to full functionality. Mindbody Subscribers are experiencing slower than normal page load times attempting to view or update billing info on the subscription page within the Mindbody Web Software. The next update will be at 1:15 AM PDT. Thank you for your patience while we work to restore services!

IDENTIFIED about 3 years ago - at 08/29/2022 07:20AM

We are currently investigating an issue with Mindbody web software. We are working to diagnose the problem and restore systems to full functionality as soon as possible. The next update will be at 12:45 AM PDT.

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