Outage in Mindbody

Booker Services

Resolved Minor
February 07, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue impacting Booker API. Thank you for your patience while we work to restore services. Our next update will be at 9:00 AM PST
Components affected
Mindbody Messenger[ai]
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/07/2023 07:56PM

The previous issue impacting Booker Web Software, Booker Payment Processing, Booker Mobile App, Booker Online Booking, Messenger[ai] and Marketing Suite has been resolved. Thank you for your patience while we worked to restore service to full functionality.

MONITORING almost 2 years ago - at 02/07/2023 07:03PM

Our Engineering teams have implemented a fix and services have recovered. We are monitoring our systems for stability. Thank you for your patience while we work to restore services. Our next update will be at 12:30 PM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 06:23PM

Our Engineering teams are working to implement a fix for an issue impacting Booker Web Software, Booker Payment Processing, Booker Mobile App and Booker Online Booking. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Booker Consumers are intermittently unable to load the main booking page when booking services through Booker Online Booking. Booker Consumers and Subscribers can refresh their pages if they receive an error and they'll be able successfully continue navigating through services. Booker Subscribers receive an error when attempting to log into the Booker Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 11:30 AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 05:59PM

Our Engineering teams are working to implement a fix for an issue impacting Booker Web Software, Booker Payment Processing, Booker Mobile App, Booker Online Booking, Messenger[ai] and Marketing Suite. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Booker Subscribers receive an error when attempting to log into the Booker Mobile App. Booker Consumers are intermittently unable to load the main booking page when booking services through Booker Online Booking. Booker Subscribers are unable to access Messenger[ai] services within the Booker Web Software. Booker Subscribers are unable to access Marketing Suite services within the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:00 AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 05:11PM

Our Engineering teams are continuing to investigate an issue impacting Booker Web Software, Booker Payment Processing, Booker Mobile App, Booker Online Booking, Messenger[ai] and Marketing Suite. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Booker Subscribers are currently unable to log into the Booker Mobile App. Booker Consumers are unable to load the main booking page when booking services through Booker Online Booking. Booker Subscribers are unable to access Messenger[ai] services within the Booker Web Software. Booker Subscribers are unable to access Marketing Suite services within the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 10:00 AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 04:47PM

Our engineering teams are continuing to investigate an issue impacting Booker Web Software, Booker Payment Processing, Booker Mobile App, and Booker Online Booking. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Booker Subscribers are currently unable to log into the Booker Mobile App. Booker Consumers are unable to load the main booking page when booking services through Booker Online Booking. Thank you for your patience while we work to restore services. Our next update will be at 9:30AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 04:24PM

Our engineering teams are continuing to investigate an issue impacting Booker Web Software, Booker Payment Processing, and Booker Mobile App. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Booker Subscribers are currently unable to log into the Booker Mobile App. Thank you for your patience while we work to restore services. Our next update will be at 9:00AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 04:09PM

We are continuing to investigate an issue impacting Booker Web Software and Booker Payment Processing. Booker Subscribers are intermittently unable to checkout orders through point of sale as the screen is continuously loading in Booker POS V2. When a new order is made, the "proceed to checkout" button may not populate on the screen to collect payment. Booker Subscribers are intermittently unable to access documents stored within customer profiles. Thank you for your patience while we work to restore services. Our next update will be at 8:45AM PST.

INVESTIGATING almost 2 years ago - at 02/07/2023 03:59PM

We are investigating an issue impacting Booker API. Thank you for your patience while we work to restore services. Our next update will be at 9:00 AM PST

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