Outage in Mindbody

Mindbody Web Software

Resolved Minor
August 28, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue impacting Mindbody Web Software (New Mindbody Experience). Some Mindbody customers may experience intermittent errors when searching clients within the New Mindbody Experience. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PDT.
Components affected
Mindbody Branded Web Mindbody Business App Mindbody App Mindbody Branded App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/28/2023 07:07PM

The previous issue impacting the Mindbody Web Software, Mindbody Business App, Branded Web, Branded Mobile App, and Mindbody App has been resolved. Thank you for your patience while we worked to restore services.

INVESTIGATING about 2 years ago - at 08/28/2023 06:48PM

Our engineering teams have successfully implemented a fix. The Mindbody Web Software, Mindbody Business App, Mindbody Branded Web, Mindbody App, and Branded App are beginning to recover. We are continuing to monitor Mindbody services to ensure system stability. Our next update will be at 12:30PM PDT.

INVESTIGATING about 2 years ago - at 08/28/2023 06:24PM

We are continuing to investigate the issue impacting Mindbody Web Software, Mindbody Business App, Mindbody Branded Web, Mindbody App, and Branded Mobile App. Our engineering teams are working to implement a fix.

Impact:
1. Some Mindbody customers may experience intermittent errors when searching clients within the Mindbody Web Software and Mindbody Business App.
2. Some Mindbody customers may experience intermittent errors when visiting the Branded Web management portal.
3. Some Mindbody consumers may experience intermittent errors viewing schedules and booking appointments on Branded Mobile App, Mindbody Web Software (Consumer Mode), and Mindbody App.

Thank you for your patience while we work to restore services. Our next update will be at 12:30PM PDT.

INVESTIGATING about 2 years ago - at 08/28/2023 05:59PM

We are continuing to investigate the issue impacting Mindbody Web Software, Mindbody Business App, and Mindbody Branded Web. Thank you for your patience while we work to restore services. Our next update will be at 12:00PM PDT.

INVESTIGATING about 2 years ago - at 08/28/2023 04:57PM

We are continuing to investigate the issue impacting Mindbody Web Software, Mindbody Business App, and Mindbody Branded Web.

1. Some Mindbody customers may experience intermittent errors when searching clients within the Mindbody Web Software and Mindbody Business App.
2. Some Mindbody customers may experience intermittent errors when visiting the Branded Web management portal.

Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PDT.

INVESTIGATING about 2 years ago - at 08/28/2023 04:17PM

We are investigating an issue impacting Mindbody Web Software (New Mindbody Experience). Some Mindbody customers may experience intermittent errors when searching clients within the New Mindbody Experience. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PDT.

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