Outage in Mindbody
Mindbody / Mindbody Payment Processing
Resolved Minor
September 01, 2026 - Started 10 days ago
- Lasted 7 days
Incident Report
Summary AI Generated
SEPA Direct Debit payments processed through Mindbody Payments in the European Union experienced increased failures over approximately 170 hours, returning a "bank_account_restricted" error code due to an issue with a third-party upstream banking partner. A subset of EU-based Mindbody Payments customers were affected, with failure rates decreasing as the processor worked with their banking partner toward resolution. Affected businesses were advised to manually reprocess any failed payments from previously successful accounts.
We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted".
If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment.
We will provide an update as more information becomes available. Thank you for your patience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/02/2026 08:42PM
We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved.
Thank you for your patience. We will provide an update as more information becomes available.
MONITORING
10 days ago - at 09/01/2026 08:37PM
We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted".
If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment.
We will provide an update as more information becomes available. Thank you for your patience.
Latest Mindbody outages
Missing/ duplicate BECS Direct Debits & Apple Pay transactions for Sale date 23rd July ( APAC region) - about 1 month ago
Mindbody Web Software - Appointment Tab - about 1 month ago
Mindbody Services - about 2 months ago
Mindbody Web Software Delays - 2 months ago
Booker Payment Processing Issue - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
