Outage in Mindbody
Missing/ duplicate BECS Direct Debits & Apple Pay transactions for Sale date 23rd July ( APAC region)
Resolved Minor
July 31, 2026 - Started 23 days ago
- Lasted 14 days
Incident Report
Summary AI Generated
A platform issue during the APAC autopay run on 23 July caused BECS Direct Debit and Apple Pay transactions to be successfully collected but incorrectly marked as failed in Mindbody, with associated sales records not created. This affected a subset of Mindbody Payments customers in Australia and New Zealand, and businesses that manually reprocessed payments may have inadvertently double-charged their clients. Mindbody identified the root cause and is working to compile a full list of impacted transactions to notify affected businesses with next steps.
Title: Mindbody / Mindbody Payment Processing
Status: Investigating
Message: We are currently investigating an issue impacting Direct Debit/ACH transactions processed on 23 July, which may have resulted in missing or duplicate transactions. Customers using Mindbody Payments in Australia and New Zealand may be affected.
We will provide updates as more information becomes available. Thank you for your patience and understanding.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
IDENTIFIED
18 days ago - at 08/05/2026 05:15AM
We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once.
We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.
INVESTIGATING
23 days ago - at 07/31/2026 12:15AM
Title: Mindbody / Mindbody Payment Processing
Status: Investigating
Message: We are currently investigating an issue impacting Direct Debit/ACH transactions processed on 23 July, which may have resulted in missing or duplicate transactions. Customers using Mindbody Payments in Australia and New Zealand may be affected.
We will provide updates as more information becomes available. Thank you for your patience and understanding.
Latest Mindbody outages
Mindbody Web Software - Appointment Tab - 24 days ago
Mindbody Services - about 1 month ago
Mindbody Web Software Delays - about 1 month ago
Booker Payment Processing Issue - about 2 months ago
iDeal and Apple Pay Payment Flows - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
