Outage in MindTickle, Inc.

Stale or Incorrect Data Displayed on Select Analytics Pages

Resolved Major

October 16, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/16/2025 04:50AM

This incident has been resolved. We will share an RCA once the postmortem is complete.

MONITORING 4 months ago - at 10/16/2025 04:29AM

A fix has been implemented and we are running a sanity check at our end.

INVESTIGATING 4 months ago - at 10/16/2025 03:54AM

We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible.

Impacted Areas:
1. OData Routes (Partial Routes) – Stale data visible
2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed
3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

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