Outage in MindTickle, Inc.
Delay in Processing of Call Recordings
Resolved MinorIncident Report
Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings.
Impact:
1. Call recordings generated during this period were temporarily not visible on the Call Listing page.
What Continued to Work:
1. All recordings captured before the incident window remained accessible on the Call Listing page.
2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links.
We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.
Need to monitor MindTickle, Inc. outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/15/2025 11:19AM
Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings.
Impact:
1. Call recordings generated during this period were temporarily not visible on the Call Listing page.
What Continued to Work:
1. All recordings captured before the incident window remained accessible on the Call Listing page.
2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links.
We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.
Latest MindTickle, Inc. outages
Increased Error Rates for Select Customers - 2 days ago
Increased error rates for select customers on Mindtickle platform due to AWS Outage in US-East-1 - 4 months ago
Stale or Incorrect Data Displayed on Select Analytics Pages - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
