mintlify Outage History

Mintlify experienced intermittent issues with automatic preview builds and redeploys due to a GitHub webhooks degradation affecting a subset of webhook deliveries. Documentation changes from commits or pull requests failed to deploy automatically, though customers could trigger manual redeploys as a workaround. The incident lasted 1.2 hours and was resolved once the underlying GitHub webhook issues were addressed.

Mintlify experienced a partial outage affecting customer documentation sites with elevated error rates and 404 errors for 1.4 hours. The team identified a misconfiguration as the root cause and resolved the issue by rolling back all affected sites. Monitoring continued to ensure no further interruptions occurred.

Mintlify experienced an 8.1-hour outage where preview builds and automatic redeploys were intermittently failing due to a GitHub Webhooks degradation affecting webhook delivery. The issue prevented some documentation changes from commits or pull requests from deploying automatically. Customers could work around the problem by triggering manual redeploys or contacting support for assistance.

Mintlify experienced intermittent issues where content changes were not propagating with updates and pull requests were not being processed for preview site generation. The Updates component was affected for 35 minutes. The incident was resolved after investigation into the root cause.

Mintlify's Slack agent and assistant experienced intermittent unresponsiveness in channels due to a wider Slack outage, though they continued functioning in direct messages. The incident lasted 2.8 hours and was classified as minor impact.

Mintlify experienced a search degradation incident affecting users of recently-updated documentation sites for 3.1 hours. The issue impacted the search functionality and performance on the Display component. The team identified the root cause, deployed a fix, and backfilled affected search results, with search latency and performance returning to normal levels.

Mintlify experienced a search functionality issue affecting some customer sites, causing search results to fail loading or experience increased latency. The incident impacted the Display component and lasted 21 minutes. The team investigated and worked to restore normal search performance.

Mintlify experienced a traffic spike that caused documentation site deployment updates to process slower than normal. The service team responded by increasing workflow capacity and clearing the backlog of delayed deployments. The issue was resolved after 48 minutes of degraded performance.

GitHub experienced an outage affecting their APIs and Actions services. This caused degraded performance for Mintlify updates that require GitHub integration. The incident lasted 59 minutes and was classified as a minor service disruption.

Mintlify experienced deployment delays affecting documentation updates and site redeployments for 46 minutes. The issue was caused by a backlog in the deployment workflow queue due to a spike in redeployment requests. The team resolved the incident by increasing workflow capacity and clearing the backlog to restore normal processing times.