mintlify Outage History

Mintlify experienced degraded update latency for 2 hours due to long queue times for documentation updates. The team scaled up processing capacity to address the backlog and investigated the root cause. The scaled capacity successfully cleared the queue, restoring normal update processing.

Mintlify documentation sites experienced slow load times and intermittent 500 errors for some customers. The service outage lasted 9 minutes while the team investigated the root cause. The incident was classified as minor severity.

Mintlify's Slack agent experienced a 59-minute outage due to an upstream issue with their third-party LLM provider. The team resolved the incident by migrating to an alternative model to restore service functionality.

The Mintlify Slack agent experienced an outage caused by a recent deployment issue. The service disruption lasted 58 minutes before a fix was deployed to restore full functionality.

Mintlify's search functionality on documentation pages experienced intermittent outages affecting the Display component. The service disruption lasted 8 minutes while the team actively investigated the issue. The incident was classified as minor severity.

Mintlify experienced slow and delayed documentation redeployments with a significant backup in the deployment queue, affecting the Updates component. The service team actively worked to clear the backlog and restore normal deployment speeds while investigating the underlying cause. The incident was resolved within 4 minutes.

Mintlify's search functionality was disrupted for 92 minutes due to an upstream provider's index migration, affecting all users but particularly impacting authenticated sites which experienced a longer outage. The incident was resolved by failing over to backup indices, with unauthenticated sites restored first and authenticated sites requiring additional remediation due to a separate edge case in the authentication path. Search functionality was fully restored across all sites after deploying a targeted fix for the authenticated user experience.

Mintlify experienced degraded search functionality across most sites due to errors with their search database caused by an upstream provider issue. The incident affected the Display component and lasted 44 minutes. The team identified the root cause with the upstream provider and implemented a system-wide fix to restore search functionality.

A client-side 500 error affected the majority of Mintlify documentation sites, impacting the Display component. The issue was resolved by reverting a problematic update, with all sites returning to stability after 12 minutes.

Mintlify experienced an issue where some sites displayed incomplete search results due to unpopulated search indices. The Display component was affected for 10 minutes. The team identified the root cause and resolved the search functionality.