mintlify Outage History

The Mintlify Slack app experienced an issue preventing it from creating pull requests, while other AI features and the dashboard remained operational. The incident lasted 1.7 hours before being resolved with a deployed fix after the root cause was identified.

Several Mintlify documentation sites experienced partial outages for 26 minutes, with users reporting missing CSS/JS files and 500 errors preventing pages from loading entirely. The incident was resolved by scaling up internal services and purging caches for affected sites, restoring full functionality without requiring any customer action.

Mintlify experienced a minor security incident due to an upstream security event at their infrastructure provider Vercel. The incident prompted Mintlify to proactively rotate all secrets and credentials and conduct thorough investigations of their audit logs and third-party integrations. After 50.7 hours of monitoring and investigation, no evidence was found that Mintlify or its customers were affected by the security event.

Mintlify experienced degraded update latency for 2 hours due to long queue times for documentation updates. The team scaled up processing capacity to address the backlog and investigated the root cause. The scaled capacity successfully cleared the queue, restoring normal update processing.

Mintlify documentation sites experienced slow load times and intermittent 500 errors for some customers. The service outage lasted 9 minutes while the team investigated the root cause. The incident was classified as minor severity.

Mintlify's Slack agent experienced a 59-minute outage due to an upstream issue with their third-party LLM provider. The team resolved the incident by migrating to an alternative model to restore service functionality.

The Mintlify Slack agent experienced an outage caused by a recent deployment issue. The service disruption lasted 58 minutes before a fix was deployed to restore full functionality.

Mintlify's search functionality on documentation pages experienced intermittent outages affecting the Display component. The service disruption lasted 8 minutes while the team actively investigated the issue. The incident was classified as minor severity.

Mintlify experienced slow and delayed documentation redeployments with a significant backup in the deployment queue, affecting the Updates component. The service team actively worked to clear the backlog and restore normal deployment speeds while investigating the underlying cause. The incident was resolved within 4 minutes.

Mintlify's search functionality was disrupted for 92 minutes due to an upstream provider's index migration, affecting all users but particularly impacting authenticated sites which experienced a longer outage. The incident was resolved by failing over to backup indices, with unauthenticated sites restored first and authenticated sites requiring additional remediation due to a separate edge case in the authentication path. Search functionality was fully restored across all sites after deploying a targeted fix for the authenticated user experience.