Outage in Miovision

Onboard studies rejected in TDO

Resolved Major
May 19, 2025 - Started 20 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating an issue with Onboard ATRs (with and without speed) which is causing studies to be rejected in TDO. We are working on resolving the root issue and once it is fixed, we should be able to automatically restart the failed studies so no further action is needed on your end. We will continue to provide updates as soon as we can. Video uploaded studies are working as intended. Only Onboard ATRs are impacted. Thank you for your patience.
Components affected
Miovision Add Video Page
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/20/2025 12:23PM

The issue with Onboard studies has been resolved and studies that were rejected in the last week were reprocessed and now appear as complete in TDO.

INVESTIGATING 20 days ago - at 05/19/2025 04:05PM

We are currently investigating an issue with Onboard ATRs (with and without speed) which is causing studies to be rejected in TDO. We are working on resolving the root issue and once it is fixed, we should be able to automatically restart the failed studies so no further action is needed on your end. We will continue to provide updates as soon as we can.

Video uploaded studies are working as intended. Only Onboard ATRs are impacted.

Thank you for your patience.

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