Outage in Miro EU

Issue with creating support requests for customers with language set to Japanese

Resolved Minor
September 10, 2025 - Started about 16 hours ago - Lasted 30 minutes

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Outage Details

Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content.  While we are investigating - it is still possible to contact support by using the following link: https://miro.com/contact/support Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.
Latest Updates ( sorted recent to last )
IDENTIFIED about 16 hours ago - at 09/10/2025 06:44AM

We identified the cause of the issue which is affecting users using Miro in the Japanese and Portuguese languages. The issue is related to a software update that we are now fixing. We will provide further updates in 15 minutes.

INVESTIGATING about 16 hours ago - at 09/10/2025 06:34AM

Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content.  While we are investigating - it is still possible to contact support by using the following link: https://miro.com/contact/support

Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

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