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Outage in MIT IS&T

Intermittent issues accessing Office 365

Resolved Major
April 20, 2023 - Started almost 3 years ago - Lasted about 2 months
Official incident page

Incident Report

Microsoft has reported that some users may be intermittently unable to view or access web apps in Microsoft 365. IS&T has confirmed the issue is affecting users at MIT. Microsoft is investigating, and IS&T is monitoring the issue and will provide updates as available.
Components affected
MIT IS&T Email

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 06/05/2023 09:03PM

This incident has been resolved.

MONITORING almost 3 years ago - at 04/20/2023 08:13PM

Microsoft reports they have implemented a fix and are monitoring results.

INVESTIGATING almost 3 years ago - at 04/20/2023 05:10PM

Microsoft reports they are reverting a recent update while their investigation continues. In the meantime, Microsoft reports that users can access specific apps by using their direct URL. IS&T has posted these URLs in the Knowledge Base: http://kb.mit.edu/confluence/x/3i7SCQ

INVESTIGATING almost 3 years ago - at 04/20/2023 02:01PM

Microsoft has reported that some users may be intermittently unable to view or access web apps in Microsoft 365. IS&T has confirmed the issue is affecting users at MIT. Microsoft is investigating, and IS&T is monitoring the issue and will provide updates as available.

Latest MIT IS&T outages

Microsoft 365 MFA Access Issues - about 1 month ago
Duo Authentication Issues - about 1 month ago
FSILG Network outages - about 1 month ago

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