Outage in Mixmax

Entitlement checking issues - impact across all functionality

Resolved Major

June 29, 2026 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are experiencing issues getting access to the features they are subscribed for -- their accounts behaving as free user accounts. We have identified the cause and we're delivering a fix.

Components affected

Mixmax Sending emails in Gmail/Inbox Mixmax Web app Mixmax API Mixmax Rules Mixmax Sidebar

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 06/29/2026 04:51PM

This incident has been resolved.

MONITORING 22 days ago - at 06/29/2026 04:04PM

System is back to normal operation.

MONITORING 22 days ago - at 06/29/2026 03:11PM

A new fix is improving the situation. We're continuing to actively monitor the issue.

IDENTIFIED 22 days ago - at 06/29/2026 02:27PM

The applied fix was not effective. We're continuing to research the problem.

IDENTIFIED 22 days ago - at 06/29/2026 02:02PM

The fix has been delivered and the system is recovering. We're continuing active monitoring of the problem.

IDENTIFIED 22 days ago - at 06/29/2026 01:57PM

Some users are experiencing issues getting access to the features they are subscribed for -- their accounts behaving as free user accounts.

We have identified the cause and we're delivering a fix.

Latest Mixmax outages

Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected. - 4 months ago

The Sequences dashboard is not loading and sending may be delayed. - 5 months ago

The webapp is either slow to load or not loading. - 8 months ago

Email enhancements added to Templates and Sequences are missing. - 9 months ago

We’re aware of a widespread Microsoft Azure outage that may be affecting Mixmax functionality for Outlook users. Our team is monitoring the situation and working to minimize any impact. - 9 months ago

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