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Outage in Mixmax

Share Availability slots shifted +1 hour for British Columbia users

Resolved Minor
October 30, 2026 - Started 12 days ago - Lasted 4 days

Incident Report

British Columbia has adopted permanent daylight time: clocks will not fall back on November 1 and the province will now stay at UTC-7 year-round, while the rest of the Pacific time zone moved to UTC-8. As a result, users whose computer or browser is set to the Vancouver time zone may see Share Availability slots shifted one hour later for dates on or after Nov 1. This can trigger the error “Please select at least one availability time slot,” or save slots an hour late. We’ve identified the cause and expect to release a fix next week. **Workaround:** Temporarily set your computer’s time zone to Arizona (UTC-7 year-round) while inserting availability, or only offer slots where the following hour is also free. We don’t recommend disabling “Prevent double bookings,” as invitees will see incorrect times.

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Latest Updates ( sorted recent to last )
IDENTIFIED 12 days ago - at 10/30/2026 09:46PM

British Columbia has adopted permanent daylight time: clocks will not fall back on November 1 and the province will now stay at UTC-7 year-round, while the rest of the Pacific time zone moved to UTC-8. As a result, users whose computer or browser is set to the Vancouver time zone may see Share Availability slots shifted one hour later for dates on or after Nov 1. This can trigger the error “Please select at least one availability time slot,” or save slots an hour late. We’ve identified the cause and expect to release a fix next week. **Workaround:** Temporarily set your computer’s time zone to Arizona (UTC-7 year-round) while inserting availability, or only offer slots where the following hour is also free. We don’t recommend disabling “Prevent double bookings,” as invitees will see incorrect times.

MONITORING 9 days ago - at 11/03/2026 02:42PM

We implemented a fix and are currently monitoring the result. Please reach out to Support if you continue to experience any issues.

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