Outage in MobileIron

Ivanti Neurons Platform (NVU) Bots page, Devices and Remote control - 1702631

Resolved Minor
October 16, 2025 - Started about 11 hours ago - Lasted about 8 hours
Official incident page

Incident Report

Selected Neurons customers on the NVU environment facing the following issues - Bots which can result in them not running as expected - Devices may be loading slow - Remote Control, device actions may fail to connect. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/16/2025 09:08PM

This incident has been resolved.

MONITORING about 9 hours ago - at 10/16/2025 04:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 10/16/2025 01:36PM

Selected Neurons customers on the NVU environment facing the following issues
- Bots which can result in them not running as expected
- Devices may be loading slow
- Remote Control, device actions may fail to connect.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Latest MobileIron outages

Ivanti Neurons Platform (FRU) - Remote Control - 1702145 - about 19 hours ago
Ivanti Neurons (All regions) - Software Distribution, Edge Intelligence, and other menu items may no longer be visible after UI update. (1701638) - 1 day ago
Ivanti Neurons Platform (UKU) - Remote Control-1700381 - 2 days ago
Ivanti Neurons (NVU) - Some sections of the console may be slow or fail including Group Policies and Device View (1699762) - 3 days ago
Ivanti Neurons (NVU,TKU) - New agent deployments may be delayed for updates and showing up in the console (1697492) - 7 days ago

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