Outage in Mode

Intercom outage affecting the in-app messenger

Resolved Major

January 09, 2026 - Started 3 months ago - Lasted 31 minutes
Official incident page

Incident Report

Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode. If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/09/2026 09:18PM

Intercom messenger has fully recovered, and the Support team has resumed normal operations.

IDENTIFIED 3 months ago - at 01/09/2026 09:01PM

Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode.

If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.

To stay up-to-date: https://www.intercomstatus.com/

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