Modern Treasury Outage History

Modern Treasury experienced an incident where clients on cell us001 were unable to see or apply approval options on Payment Orders in the UI. The Platform/API was affected for 2 hours while the team investigated and implemented a fix. The issue has been resolved and is currently being monitored.

Modern Treasury experienced payment order transmission delays affecting ACH/EFT payments, where a subset of payments experienced delays or failed to process entirely. The incident impacted the Platform/API components and lasted 14.8 hours before a fix was implemented. The company identified affected customers and worked directly with them to resolve the payment processing issues.

The Federal Reserve experienced a service disruption affecting their FedACH system, causing delays in ACH payment processing and related reporting for Modern Treasury customers. Modern Treasury's own systems remained fully operational throughout the incident. The issue was resolved after 3.9 hours.

Modern Treasury experienced elevated delays in their reconciliation system affecting customers on cell us001, impacting both the website and platform API. The issue was detected and investigated, with a fix implemented after approximately 4 hours. The service is currently being monitored to ensure the resolution is effective.