Outage in Monday
Issue with Emails & Activities in CRM and communication in monday Service
Resolved MinorIncident Report
Summary AI Generated
Monday's CRM and Service platforms experienced a 1-hour incident where users could not send emails from the Emails & Activities feature, receiving error messages stating "Email wasn't sent due to an issue on our end." Some users also lost access to the email timeline and settings, seeing messages that an administrator had removed their access. The issue was fully resolved after users were advised to refresh their browsers.
When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 04/20/2026 11:35AM
The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
IDENTIFIED
about 2 hours ago - at 04/20/2026 10:50AM
The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.
IDENTIFIED
about 2 hours ago - at 04/20/2026 10:44AM
The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.
IDENTIFIED
about 3 hours ago - at 04/20/2026 10:37AM
When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.
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