Outage in Monese

Duplicated card payments

Resolved Minor
October 06, 2022 - Started about 3 years ago - Lasted about 18 hours
Official incident page

Incident Report

Unfortunately, some card transactions made from the 4th to the 6th of October were processed twice. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as possible.
Components affected
Monese Card payments

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/06/2022 12:53PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 10/06/2022 12:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 10/06/2022 11:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/06/2022 11:56AM

Unfortunately, some card transactions made from the 4th to the 6th of October were processed twice.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as possible.

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