Outage in Monese

Issues with payments

Resolved Minor
October 18, 2022 - Started about 3 years ago - Lasted 2 days
Official incident page

Incident Report

One of our partners is experiencing technical difficulties, affecting a number of services such as incoming transfers and savings pot withdrawals. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Incoming transfers Monese Card top-ups Monese app Monese Card payments

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/18/2022 07:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 10/18/2022 05:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 10/18/2022 03:43PM

We are continuing to investigate this issue.

We thank you for your patience, we’ll update this page with more details as soon as possible.

INVESTIGATING about 3 years ago - at 10/18/2022 02:34PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/18/2022 12:30PM

One of our partners is experiencing technical difficulties, affecting a number of services such as incoming transfers and savings pot withdrawals.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Issue with Customer Support phone line performance - 15 days ago
Technical issues with opening UK EUR accounts - 20 days ago
SEPA transfers unavailable - 27 days ago
Issue with card top-ups - 30 days ago
EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - about 1 month ago

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