Outage in Monese

Monese app temporarily unavailable

Resolved Major

September 29, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We’re experiencing an issue with accessing the Monese app, creating a new account and making outbound payments. Card payments, cash top ups, cash withdrawals and incoming payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Components affected

Monese app Monese Account opening Monese Card payments Monese Outgoing transfers Monese Card top-ups Monese Account help and support

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/29/2023 02:57PM

This incident has been resolved.

MONITORING over 2 years ago - at 09/29/2023 02:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/29/2023 02:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 09/29/2023 02:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 09/29/2023 01:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 09/29/2023 12:53PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/29/2023 12:49PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/29/2023 12:09PM

We’re experiencing an issue with accessing the Monese app, creating a new account and making outbound payments. Card payments, cash top ups, cash withdrawals and incoming payments will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

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Issue with Customer Support phone line performance - 3 months ago

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SEPA transfers unavailable - 3 months ago

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