Outage in Monese

Top-ups and outgoing payments affected

Resolved Major
October 16, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Outgoing transfers Monese Card top-ups

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/16/2023 05:56PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/16/2023 02:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 10/16/2023 01:24PM

Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment.

We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Issue with Customer Support phone line performance - 16 days ago
Technical issues with opening UK EUR accounts - 20 days ago
SEPA transfers unavailable - 27 days ago
Issue with card top-ups - 30 days ago
EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - about 1 month ago

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