Outage in Monese

Top-ups and outgoing payments affected

Resolved Major
October 16, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2023 05:56PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/16/2023 02:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/16/2023 01:24PM

Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment.

We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.

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