Outage in Monese

Monese app unavailable on iOS & Android

Resolved Minor

December 05, 2023 - Started about 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

It’s not possible to access the Monese app on some iOS and Android devices at the moment. Card payments, cash withdrawals, and receiving inbound payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Components affected

Monese app

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/06/2023 11:30AM

This incident has been resolved.

MONITORING about 2 years ago - at 12/06/2023 11:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 12/06/2023 11:05AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 12/05/2023 10:42PM

It’s not possible to access the Monese app on some iOS and Android devices at the moment.
Card payments, cash withdrawals, and receiving inbound payments will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Cash Advance not operational - 2 months ago

Incorrect Fee Displayed and Charged for EUR SEPA Transfers - 2 months ago

Issue with Customer Support phone line performance - 3 months ago

Technical issues with opening UK EUR accounts - 3 months ago

SEPA transfers unavailable - 3 months ago

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