Outage in Monese

Delay in SEPA Eur payments.

Resolved Minor
February 08, 2024 - Started over 1 year ago - Lasted about 23 hours
Official incident page

Incident Report

We’re experiencing a delay in processing SEPA EUR Payments. Viewing Account balance might also be affected. We thank you for your patience while we resolve this issue.
Components affected
Monese Incoming transfers Monese Outgoing transfers

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/09/2024 10:10AM

This incident has been resolved.

MONITORING over 1 year ago - at 02/08/2024 02:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 02/08/2024 11:14AM

We’re experiencing a delay in processing SEPA EUR Payments. Viewing Account balance might also be affected.
We thank you for your patience while we resolve this issue.

Latest Monese outages

Issue with Customer Support phone line performance - 15 days ago
Technical issues with opening UK EUR accounts - 20 days ago
SEPA transfers unavailable - 27 days ago
Issue with card top-ups - 30 days ago
EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - about 1 month ago

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