Outage in Monese

Issue with card top-ups

Resolved Minor
October 06, 2025 - Started 30 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.
Components affected
Monese Card top-ups

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/06/2025 01:28PM

This incident has been resolved.

INVESTIGATING 30 days ago - at 10/06/2025 10:34AM

We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.

Latest Monese outages

Issue with Customer Support phone line performance - 15 days ago
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EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - about 1 month ago
UK Faster Payments delayed - 5 months ago

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