Outage in Monese

SEPA transfers unavailable

Resolved Minor
October 09, 2025 - Started 27 days ago - Lasted 4 days
Official incident page

Incident Report

We are experiencing technical difficulties, which means it’s not possible to make SEPA payments at the moment. Incoming payments to your account will still work, and you can still use your Monese card and account as usual. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Outgoing transfers

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/13/2025 09:38AM

This incident has been resolved.

MONITORING 23 days ago - at 10/13/2025 09:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 10/10/2025 02:55PM

We have identified the issue with the outgoing SEPA payments. Outbound SEPA payments to French IBANs may still fail and we continue working on resolving this.

INVESTIGATING 27 days ago - at 10/09/2025 10:26AM

We are experiencing technical difficulties, which means it’s not possible to make SEPA payments at the moment. Incoming payments to your account will still work, and you can still use your Monese card and account as usual.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Issue with Customer Support phone line performance - 15 days ago
Technical issues with opening UK EUR accounts - 20 days ago
Issue with card top-ups - 30 days ago
EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - about 1 month ago
UK Faster Payments delayed - 5 months ago

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