Outage in Monese

Incorrect Fee Displayed and Charged for EUR SEPA Transfers

Resolved Minor

November 12, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration. If you were affected, any overcharges will be refunded automatically once the issue is resolved. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Components affected

Monese Outgoing transfers

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/13/2025 02:09PM

This incident has been resolved.

MONITORING 2 months ago - at 11/12/2025 03:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/12/2025 10:32AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/12/2025 10:13AM

We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.

If you were affected, any overcharges will be refunded automatically once the issue is resolved.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Cash Advance not operational - 2 months ago

Issue with Customer Support phone line performance - 3 months ago

Technical issues with opening UK EUR accounts - 3 months ago

SEPA transfers unavailable - 3 months ago

Issue with card top-ups - 4 months ago

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