Outage in Monese
Incorrect Fee Displayed and Charged for EUR SEPA Transfers
Resolved MinorIncident Report
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.
If you were affected, any overcharges will be refunded automatically once the issue is resolved.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Outgoing transfersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/13/2025 02:09PM
This incident has been resolved.
MONITORING
6 months ago - at 11/12/2025 03:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 months ago - at 11/12/2025 10:32AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 months ago - at 11/12/2025 10:13AM
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.
If you were affected, any overcharges will be refunded automatically once the issue is resolved.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
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