Outage in Monese
Incorrect Fee Displayed and Charged for EUR SEPA Transfers
Resolved MinorIncident Report
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.
If you were affected, any overcharges will be refunded automatically once the issue is resolved.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Outgoing transfersNeed to monitor Monese outages?
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 11/13/2025 02:09PM
This incident has been resolved.
MONITORING
24 days ago - at 11/12/2025 03:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
24 days ago - at 11/12/2025 10:32AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 11/12/2025 10:13AM
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.
If you were affected, any overcharges will be refunded automatically once the issue is resolved.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Latest Monese outages
Cash Advance not operational - 18 days ago
Issue with Customer Support phone line performance - about 2 months ago
Technical issues with opening UK EUR accounts - about 2 months ago
SEPA transfers unavailable - about 2 months ago
Issue with card top-ups - 2 months ago
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