Outage in Monese

Monese app performance degraded

Resolved Major

February 12, 2026 - Started 23 days ago - Lasted 1 day
Official incident page

Incident Report

The Monese app is temporarily unavailable. Card payments and cash operations will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Components affected

Monese app Monese Account opening Monese Card payments Monese Outgoing transfers Monese Incoming transfers Monese Card top-ups Monese Cash top-ups Monese Account help and support

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 02/13/2026 12:10PM

The incident has been resolved, and our team is currently working to mitigate and reimburse failed payments.

MONITORING 23 days ago - at 02/12/2026 01:44PM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 02/12/2026 01:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 02/12/2026 12:41PM

The issue has been identified and a fix is being implemented.

MONITORING 23 days ago - at 02/12/2026 11:49AM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 02/12/2026 11:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 02/12/2026 09:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 02/12/2026 09:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 02/12/2026 08:16AM

The Monese app is temporarily unavailable. Card payments and cash operations will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

Degraded service for contacting our Customer Support - 5 days ago

Card transactions service degraded for some customers - 8 days ago

Issue with transferring funds from Saving Pots to Main account - 11 days ago

Steady Pay Credit Issuance Delays - 15 days ago

Cash Advance not operational - 4 months ago

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