Outage in Monese

Partner Service Outage

Resolved Major

April 26, 2026 - Started 21 days ago - Lasted 19 days
Official incident page

Incident Report

Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Components affected

Monese app Monese Account opening Monese Card payments Monese ATM withdrawals Monese Outgoing transfers Monese Incoming transfers Monese Card top-ups Monese Cash top-ups

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/15/2026 12:05PM

This incident has been resolved.

MONITORING 12 days ago - at 05/05/2026 10:29AM

We are continuing to monitor for any further issues.

MONITORING 19 days ago - at 04/28/2026 07:32AM

We are continuing to monitor for any further issues. Our banking partner is still working on clearing the transactions impacted by the incident.

MONITORING 20 days ago - at 04/27/2026 09:48AM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 04/27/2026 09:43AM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 04/27/2026 07:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 04/26/2026 10:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 21 days ago - at 04/26/2026 10:39PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 04/26/2026 04:28PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 04/26/2026 02:35PM

Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Latest Monese outages

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Degraded service for contacting our Customer Support - 3 months ago

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