Accounts Locked Out

This incident has been resolved.

All locked organizations have been unlocked. A small number of organizations still have some repairs being performed to their support plans. Regardless, all affected organizations should have full access to their Atlas UI/API.

Virtually all locked organizations have been unlocked.

Clusters in organizations that were locked were not terminated, and neither was their IP access list deleted.

Some locked organizations have been unlocked. We are continuing to unlock affected organizations.

Clusters in affected organizations have not been terminated.

We have identified the issue and are working towards a resolution. Networks Access Lists have not been removed from affected accounts. Clusters from locked accounts have not been terminated.

We're aware that a small number of accounts have been temporarily locked out. Our team is actively working to resolve the issue. Clusters from locked out accounts have not been terminated.