Outage in MongoDB Cloud

Capacity Constrained Azure regions eastus, eastus2, germanywestcentral and more

Resolved Minor
August 28, 2025 - Started 6 days ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing elevated capacity errors on Azure regions eastus, eastus2, germanywestcentral, westus2 and more. Azure cluster instance tier modifications and cluster creation may experiencing delays due to this issue. We are working on a mitigation to help alleviate the situation
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/29/2025 07:43PM

This incident has been resolved.

MONITORING 4 days ago - at 08/29/2025 04:31PM

We have deployed the mitigation for M30+ instance sizes, however M10 and M20 may still experience capacity constraints. We recommend customers upgrade to M30+ if they are continuing to experience issues.

IDENTIFIED 5 days ago - at 08/28/2025 07:48PM

We've implemented a code mitigation and are testing the change before deploying to production

IDENTIFIED 6 days ago - at 08/28/2025 12:27PM

We've seen capacity improve in germanywestcentral and have applied mitigations for eastus2. We're still actively working on the a fleet-wide mitigation and expect to deploy today

IDENTIFIED 6 days ago - at 08/28/2025 02:36AM

We are still implementing an overall fleet-wide mitigation. In the meantime, we are working with our support team to apply case-by-case mitigations to unblock customers. These interim solutions may restore service but are not permanent fixes and may have some operational constraints.

The next update will happen at 12pm UTC

IDENTIFIED 6 days ago - at 08/27/2025 10:59PM

We've engaged with the Azure support team to assist with the capacity constrained regions.

IDENTIFIED 6 days ago - at 08/27/2025 10:23PM

We are experiencing elevated capacity errors on Azure regions eastus, eastus2, germanywestcentral, westus2 and more. Azure cluster instance tier modifications and cluster creation may experiencing delays due to this issue. We are working on a mitigation to help alleviate the situation

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