Outage in MongoDB Cloud

MongoDB Atlas: Cluster metrics page not visible to Read Only users

Resolved Minor
August 28, 2025 - Started 28 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page. As a workaround, Project Owners are still able to view metrics. This affects both Atlas and Atlas for Government environments. Cluster health is unaffected.
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 08/28/2025 05:04PM

This incident has been resolved.

MONITORING 28 days ago - at 08/28/2025 04:47PM

A fix has been implemented and we are monitoring the results in Atlas. Atlas for Government is still affected, but assuming the fix is successful, we will roll it out to Atlas for Government shortly.

IDENTIFIED 28 days ago - at 08/28/2025 02:50PM

We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page.

As a workaround, Project Owners are still able to view metrics.

This affects both Atlas and Atlas for Government environments.

Cluster health is unaffected.

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