Outage in MongoDB
Increase in Billing for Backup Usage
Resolved MajorIncident Report
Summary AI Generated
A billing bug in MongoDB Atlas caused some customers to receive higher-than-expected backup charges on their April 24, 2026 invoices. The issue was purely billing-related and did not affect backup configurations, cluster health, or customer data. MongoDB resolved the bug within 3.6 hours and automatically refunded all overcharges, with correct usage amounts reflected by April 28th.
We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected.
We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end.
Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 04/27/2026 08:50PM
We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.
IDENTIFIED
about 11 hours ago - at 04/27/2026 05:16PM
We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected.
We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end.
Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.
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