Outage in MongoDB

AWS cluster backup and restore operations are failing

Resolved Minor

July 02, 2026 - Started 19 days ago - Lasted 24 minutes
Official incident page

Incident Report

Summary AI Generated

**MongoDB Cloud – AWS Cluster Backup & Restore Failure** For approximately 24 minutes, AWS cluster backup and restore operations failed on MongoDB Cloud, affecting exports, manual downloads, and cross-cluster restores, with potential impact to other cluster operations such as instance resizing. A fix was implemented and the incident was resolved, with AWS clusters confirmed to be operating normally.

We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

Components affected

MongoDB Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 07/02/2026 11:09AM

This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

MONITORING 19 days ago - at 07/02/2026 10:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 19 days ago - at 07/02/2026 10:45AM

We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster.

We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

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