Outage in MongoDB
Support Portal Outage
Resolved MajorIncident Report
Summary AI Generated
MongoDB's Customer Support Portal experienced degraded and limited access for approximately 6.5 hours on September 16, 2026, between 09:00 and 15:15 UTC. During the outage, customers were unable to submit or manage support requests through the portal, with phone support offered as a temporary workaround. The issue was fully resolved by 15:15 UTC.
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
North America:
New York: +1 646 201 9247
EMEA:
London, UK: +44 808 281 2632
Barcelona, Spain: +(34) 931227636
Milan, Italy: +(39) 0294756824
Frankfurt, Germany: +(49) 6977044487
Paris, France: +(33) 1 77513208
South Africa: +27 87 550 8991
Turkey: +(90) 850 390 7547
Israel: +972 (0)3 376 8802
APAC:
Australia: +61 2 4022 8861
India: 000-800-100-7387 (for calls originating in India only, please include initial '000' when dialing)
Japan: +(81)5031989417
China: +86-400-120-9258
Hong Kong: +852 3008 3632
Taiwan: 0-2-2656 3464 (for calls originating in Taiwan only, please include initial '0' when dialing)
Singapore: +65 8003211470 (for calls originating in Singapore only)
We appreciate your patience.
Components affected
MongoDB Support PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/16/2026 03:31PM
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience.
Regards,
The MongoDB Team
INVESTIGATING
2 days ago - at 09/16/2026 09:09AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/16/2026 09:06AM
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
North America:
New York: +1 646 201 9247
EMEA:
London, UK: +44 808 281 2632
Barcelona, Spain: +(34) 931227636
Milan, Italy: +(39) 0294756824
Frankfurt, Germany: +(49) 6977044487
Paris, France: +(33) 1 77513208
South Africa: +27 87 550 8991
Turkey: +(90) 850 390 7547
Israel: +972 (0)3 376 8802
APAC:
Australia: +61 2 4022 8861
India: 000-800-100-7387 (for calls originating in India only, please include initial '000' when dialing)
Japan: +(81)5031989417
China: +86-400-120-9258
Hong Kong: +852 3008 3632
Taiwan: 0-2-2656 3464 (for calls originating in Taiwan only, please include initial '0' when dialing)
Singapore: +65 8003211470 (for calls originating in Singapore only)
We appreciate your patience.
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