Outage in Mono
Direct Debit: Partial downtime affecting debits and balance checks
Resolved Minor
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Outage Details
We are currently experiencing downtime from NIBSS, which is impacting certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit or a '500' error when making a balance inquiry call.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 06/10/2025 09:22AM
This incident has been resolved.
INVESTIGATING
24 days ago - at 05/26/2025 04:06PM
We are currently experiencing downtime from NIBSS, which is impacting certain accounts. This means you may receive a 'Do Not Honour' response when attempting a debit or a '500' error when making a balance inquiry call.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
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