Outage in Mono
Direct Debit: Intermittent Mandate Approval Downtime
Resolved MajorIncident Report
We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Components affected
Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/11/2026 05:00AM
This incident has been resolved.
INVESTIGATING
9 days ago - at 04/10/2026 08:44AM
We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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